STH DESIGNS, LLC
General Policy

Once your order has been submitted please allow up to 24 hours for a response.  After your order has been accepted, you will be quoted a time frame to begin and complete your project.  Current projects may affect your quoted time frame.  Rush orders/projects are accepted with additional fees.

As a deposit, 50% of the total cost of your project is required before the design process begins.  Deposits are nonrefundable.

Samples will be provided throughout the design process; feedback/suggestions are encouraged.

Upon your approval of the final design(s), the unpaid balance of your project will be requested with the expectation of payment within five (5) business days.  There is a $25 service fee if your balance is not paid in full within five business days

Projects will not be printed, shipped, or sent to you until your balance is paid in full. 


Communication

An open line of communication is very important during the design process.  Once your project has begun, STH is committed to being available via email, phone or text message.  Please utlize normal business hours for phone calls.

Your timely responses to questions/concerns about your project is appreciated; late responses may result in​ delaying your project's completion.


Q&A

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    How quickly will I receive my business cards?
    The overall turnaround for business cards is about one week. This timeframe includes design, your approval, printing and shipping.
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    Can you use photos from my phone?
    Yes. Photos/images can always be used for your design, but images for print need to be at least 300 DPI. Less than 300 DPI is only accepted if your design is specifically for web/online use. To ensure high quality, STH reserves the right to determine if images are acceptable or not.
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    Will I own my logo?
    Yes. Once a logo is completed, approved and paid in full, you own the rights. STH does not retain rights to your logo - you are free to use it how you please.
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    Do you offer last minute services?
    Yes. Last minute services are available, but additional fees are included.
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    How will I receive my logo?
    Logo files are sent via email in the following formats: jpg - png - psd - eps
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    What is "unlimited design" with logos?
    STH does not force it's clients to select a logo design after any number of revisions. Modifications to your logo are free of charge until you are 100% satisfied.
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    Do you design album, mixtape or single covers?
    Yes. Creative control is required for these projects. Printing is not included, but can be provided if necessary.