STH Designs, LLC

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General Policy

Projects totaling $100 or less require a $25 deposit; projects totaling more than $100 will require $50 deposit.  Deposits are nonrefundable.  ​

The design process will begin only after the deposit has been paid; samples will be provided throughout the process.  During the design process feedback and/or suggestions will be requested.  


Upon your approval of the final design(s) the unpaid balance of your project will be requested with the expectation of payment within five (5) business days.  There is a $20 service fee if your balance is not paid in full within the five business days. 

Projects will not be printed, shipped, or sent to you until your balance is paid in full.


Communication

An open line of communication is very important during the design process.  Once your project has been accepted and has begun, STH Designs is committed to being available via email, phone or text message.  Response times may vary, but will always be professional and as quick as possible. 

The preferred method of communication is email.

As the client, it is a request that you respond to questions or concerns about your project in a timely manner.  Failure to respond may result in delays in your project's completion.


FAQ

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    How quickly will I receive my business cards?
    The overall turnaround for business cards is about 7-8 days. This timeframe includes the design, design approval, printing and shipping. Once business cards are sent to print, they typically arrive in about 5 days.
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    Can you use pictures/photos from my phone for my design?
    Yes. Pictures/photos/images can always be used for your design, but images for print need to be at least 300 DPI to ensure a high quality print. If your design is for web and online use only, then less than 300 DPI is acceptable. The goal of STH Designs is always to provide high quality; to accomplish such we reserve the right to determine if any image is of high quality to use within a project.
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    Will I own the logo you design?
    Yes. Once a logo is completed, approved and paid in full, you own the rights. STH Designs does not retain any rights to your logo and you are free to use it how you please.
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    Do you offer last minute services?
    Yes, last minute services are available, but may require a service charge. In addition to the service charge, printing and shipping costs may increase which will affect your overall total.
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    How will I receive my logo?
    Final logo files are sent via email in the following formats: jpg, png, psd, ai
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    What is "unlimited design" with logos?
    Unlike other graphic designers, STH Designs does not force it's clients to select a logo design after any particular amount of revisions. STH Designs promises to make modifications to your logo until you are 100% satisfied.